Install and Enable Syncro on a Mac

During the installation, you will likely be prompted to enable Full Disk Access (Mojave 10.14 and newer) and/or Screen recording (High Sierra 10.13 and newer) permissions. Next to Full Disk Access, click Enable.

  1. Download the package from: https://production.kabutoservices.com/desktop/macos/setup?token=fed6dc3d-1307-4102-a1e1-8ccb033343e8

  2. Run the PKG and allow installation.

  3. Permissions to allow should pop up a window, follow the instructions in that window.

  4. If it does not automatically open the Security & Privacy settings, click Provide permissions.

  5. In the Security & Privacy settings, you will see a SyncroMSP setting. Click the checkbox to its left to enable it.

    1. If you do not see SyncroMSP listed inside Full Disk Access, click the + below the list (you may need to unlock the lock in the lower left first to do this).

    2. Click the drive selector at the top and select Macintosh HD.

    3. Click Library > Application Support > SyncroMSP > SyncroMSP.

    4. Click Open.

  6. Go back to Syncro and, if it is there (it likely won't be on macOS 10.13 and 10.14), by Screen recording click Enable.

  7. If this Screen Recording dialog appears, click Open System Preferences.

     

  8. Just like you did for Full Disk Access, check the box to the left of SyncroMSP for Screen Recording.

  9. Once you have enabled the permissions, the Provide permissions dialog will change to your logo and you may close it.

Enable Splashtop access on a Mac

In order to remote into a Mac, you will need to enable several permissions within the macOS. Note that these security settings cannot be configured remotely—you must change these settings locally before being able to establish a remote session.

  1. In System Preferences, go to the Security & Privacy settings > Privacy.

  2. In the lower left, if the lock is locked, click it to unlock it and enter your password.

  3. You will click each of the below categories and then enable the Splashtop for RMM setting.

    1. Accessibility

    2. Full Disk Access

    3. Screen Recording

    4. If you do not see that Splashtop for RMM setting listed, you will need to manually add it.

      1. Click the + below the list of apps.

      2. Click the drive selector at the top and select Macintosh HD.

      3. Click Applications > Splashtop for RMM.

      4. Click Open.

    5. Once finished, you may click the lock to lock it again if desired.

NOTE:For MacOS Ventura, permissionGeneral > Sharing > Screen Sharingneeds to be provided, otherwise users will receive an error stating that there is a missing permission. This is in addition to the steps above.